We plan to be punctual for every booking but cannot be held responsible for any delays caused by circumstances beyond our control.
Clients will be held responsible for any damage caused by them to the interior or exterior of the vehicle and will be billed for all repairs and/or valeting.
We reserve the right to replace your vehicle and/or change the chauffeur at any time if necessary.
The driver will drive at a safe and sensible speed in accordance with road conditions, traffic and the legal speed limits.
Our drivers select the best routes at all times unless they have been requested to use a specific route at the time of booking.
Occasionally, we may provide sub-contracted vehicles.
Both our vehicles and any sub-contracted cars are insured for third-party and passenger claims. However, we will not be held liable for any damage to the client’s property.
Items or property left in our vehicles will be held at our offices and we will try our best to return the goods to you as soon as possible.
Please note that we reserve the right to refuse to transport a client who is known to be under the influence of drugs or alcohol and who is abusive or poses a threat to the chauffeur or fellow passengers.
We do not allow smoking in any of our vehicles, although smoke breaks may be arranged.
Please note there is a surcharge of 25% for hires on bank holidays and on public holidays such as Christmas Day and New Year’s Day a surcharge of 50%. If your booking falls on a bank holiday or special date, please mention this on your proposed booking.
By providing us with your email address, you permit us to contact you in future. In return, we pledge never to share your address with a third party.
Please note that none of the terms and conditions mentioned above affect your statutory rights.
